TERMS AND CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.flying-lanterns.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions, our Privacy Policy and our Safety and Launch Instructions You should print a copy of these documents for future reference.

Please tick the box marked "I have read and understand the terms and conditions/privacy statement", during the order checkout process if you accept them. Please understand that if you refuse to accept these terms and conditions/privacy statement, you will not be able to order any Products from our site.

1 INFORMATION ABOUT US

www.flying-lanterns.co.uk is a site operated by Tickle Me Ltd. We are company registered in England and Wales under (company number 06383795) whose registered office is at Tickle Me Ltd, 3 Picketts Road, Felixstowe, Suffolk, IP11 7JT Our main trading address is FlyAway Lanterns, 3 Picketts Road, Felixstowe, Suffolk, IP11 7JT.

2 YOUR STATUS

You must be at least 18 years old to order through our website.

3 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (if a valid e-mail address was provided). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4 AVAILABILITY AND DELIVERY

4.1 Your order will be dispatched by the date set out in the Dispatch Confirmation or, if no date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

4.2 Dispatch will normally be made through Royal Mail. Please ensure that you order your Products in plenty of time for your special occasion to avoid disappointment. We cannot guarantee delivery times but approximate postage times according to Royal Mail and full details of our postage costs are outlined in our pricing and postage costs page.

4.3 The Products will be at your risk from the time of delivery.

4.4 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

5 DELIVERY OUTSIDE OF ENGLAND AND WALES

5.1 We are satisfied that our Products comply with all relevant laws in England and Wales. However, we cannot guarantee the position in any other country and if you order Products for delivery outside of England and Wales, you must ensure that the Products and your use of them complies with all applicable laws and regulations. We will not be liable for any breach by you of any such laws.

5.2 Products delivered outside of England and Wales may also be subject to import duties and/or taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6 SAFETY

6.1 All of our Products are very safe to use. However, they must be operated in accordance with our Safety and Launch Instructions. These are provided here:

Safety Instructions
Launch Instructions

A copy will also be with your Products.

6.2 It is your responsibility to use the Products safely and responsibly. They are not toys and must not be used by children. You must adhere to local laws before releasing your Products and it is essential that you read, understand and follow the Safety and Launch instructions prior to release. Launching sky lanterns in inappropriate surroundings or weather conditions or after they have been damaged may cause fires. If a Product is damaged or defective in any way, you must not use it. Contact us in accordance with clause 8.4.

7 PRICE AND PAYMENT

7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our pricing and postage costs page.

7.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

7.3 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

7.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

7.5 Payment for all Products must be by a credit or debit card listed on our site.

8 CONSUMER RIGHTS

Cooling Off Period

8.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).

8.2 To cancel a Contract, you must inform us in writing or by email. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.3 Details of this statutory right, and an explanation of how to exercise it, can be provided upon request by contacting contact@flyawaylanterns.co.uk . This provision does not affect your statutory rights.

Defective Products

8.4 All of our Products are checked before dispatch. However, in the unlikely event of a Product being damaged or faulty, please do not use it. Contact us at contact@flyawaylanterns.co.uk within a reasonable period of time and, if it is defective, you will receive a full refund in accordance with our refunds policy (set out in clause 9 below).

9 OUR REFUNDS POLICY

9.1 When you return a Product to us:

9.1.1 if you have cancelled the Contract between us within the seven working days cooling-off period (see clause 8.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

9.1.2 for any other reason (for example if you claim that the Product is defective (see clause 8.4 above)), we will examine the returned Product and will notify you within a reasonable period of time as to whether you are entitled to a refund. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10 PRIVACY AND LINKS

10.1 We take your privacy very seriously and will not generally pass your personal details to any third parties, unless required to process your request or order. Please see our Privacy Policy for full details of how we collect and use your information.

10.2 We may provide links on our site to the websites of other businesses, whether affiliated with us or not. We cannot give any undertaking that products you purchase from businesses to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your rights against the third party business.

11 OUR LIABILITY

11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2 Our liability for losses you suffer as a result of us breaking a Contract is strictly limited to the purchase price of the Product you purchased plus any other losses which are a foreseeable consequence of us breaking the Contract. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.

11.3 This does not include or limit in any way our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4 You are responsible for using the Products safely and responsibly and in accordance with our Safety and Launch Instructions (see clause 6 above). We are not liable for your fault or negligence or for any use of the Products not strictly in accordance with our instructions.

11.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event. We will endeavour to keep you informed.

12 COMMUNICATIONS AND NOTICES

12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We may contact you by e-mail or provide you with information by posting notices on our website.

12.2 All notices given by you to us must be given to FlyAway Lanterns at 3 Picketts Road, Felixstowe, Suffolk, IP11 7JT or contact@flyawaylanterns.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12.1 above.

13 GENERAL

13.1 You may not transfer or assign any of your rights or obligations arising under a Contract without our prior written consent. We may transfer or assign any of our rights or obligations arising under a Contract at any time. We will notify you if we do so. If you do not wish to continue the Contract with the new party, you may cancel the Contract in accordance with clause 8.1.

13.2 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

13.3 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be deleted from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13.4 While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

13.5 We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us.

14 LAW AND JURISDICTION

Our Contracts and any dispute or claim will be governed by English law and, if we cannot resolve it between ourselves, any dispute or claim shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.