Privacy Policy

We take our commitment to your privacy seriously, and treat any information you provide us with care. By visiting the www.flying-lanterns.co.uk website (our site) you are accepting and consenting to the practices described in our Privacy Policy.

Who Are We

Any personal information provided to or gathered by FlyAway Lanterns is controlled by Tickle Me Ltd (we), a company registered in England and Wales (company number 06383795) whose registered office is at 3 Picketts Road, Felixstowe, Suffolk, IP11 7JT Our main trading address is FlyAway Lanterns, 3 Picketts Road, Felixstowe, Suffolk, IP11 7JT.

What Information We Collect

When you place an order or otherwise interact with our site, we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address).

Your credit/debit card information is submitted directly to our payment processor (Sagepay), via our shopping cart provider (RomanCart), and your card details are not stored by us.

Some examples of how information may be collected by us:

- Information You Provide Us: we receive and store information that you submit when using our site or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us; searching our site; querying order status; or by submitting text/photo/video reviews of us and our products.

- Information Automatically Provided: we receive, process and store certain information whenever you interact with our site. Like many websites, we use "cookies" and obtain certain information automatically when your web browser accesses our site. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history. If you do not wish for us to use cookies when you visit our site, please adjust your internet browser settings to not accept cookies.

- Email Communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from our site (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us at contact@flyawaylanterns.co.uk.

How We Use Your Information

Information is kept securely in accordance with our internal security policy and may be used to:

1. Process and deliver your order;
2. Provide customer support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Provide a more personal shopping experience;
5. Provide you with marketing communications as set out below.

By making an order and/or submitting your data to us you agree to this use.

Marketing Communications

We may use your details to provide you with other information that we feel may interest you.

When ordering from FlyAway Lanterns, or otherwise interacting with us, we may give you the chance to subscribe to our email newsletter. We promise not to overload you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

If you do not want us to use your data in this way, please tick the relevant box when you place your order, notify us at contact@flyawaylanterns.co.uk.

Data Security

Your safety is guaranteed because we use leading payment processors (Paypal/HSBC) to process and manage your personal information. Paypal & HSBC use the latest security measures to protect your details when you shop with us. Your credit/debit card information is submitted directly to our payment processor (Paypal/HSBC), and your card details are not stored by us.

The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who Else Will See Your Data

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, City Link, and other UK couriers.

If Flyaway Lanterns Limited, or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets. The buyer will only be able to use your information on the same basis that we can. You will be notified if this happens.

We may be under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Links

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Any Concerns

If you have any questions or comments about privacy or our Privacy Policy, or if you have already submitted information that you do not wish us to use, please contact us at contact@flyawaylanterns.co.uk and the information will be corrected as soon as possible or, if possible, removed from our database as you request.